Terms & Conditions

Terms & Conditions

Welcome to our website/mobile apps. This website/mobile apps is subject to the terms and conditions listed below. Please read them carefully before using it. You may not use this Website/mobile apps if you do not agree to these Terms of Use. The use of this website/mobile apps constitutes your explicit assent to these terms and conditions and the website/mobile apps privacy policy.

The term 'DEVIDHAM SILVERS' or 'us' or 'we' refers to the owner of the website (https://www.devidhamsilvers.com)/mobile apps whose registered office is DEVIDHAM SILVERS, Corporate Office, 2nd floor, Jain Plaza, Opp: LIC Building, Vijayawada - 520002. Our company registration number is U47733AP2025PTC118857. The term 'you' refers to the user or viewer of our website/mobile apps.

Please carefully read and understand these Terms and Conditions. By accessing and using the services offered on our website, you show your consent and agreement to be bound by the Terms and Conditions stated herein.

By accepting these terms and conditions of DEVIDHAM SILVERS, shall have the right to modify these terms and conditions at any time without the obligation to notify you, and it is your responsibility to stay updated by checking for recent updates. Any revisions to these Terms and Conditions shall become effective immediately upon their posting, and you agree to be bound by the terms of such updates and amendments.

Eligibility Criteria

Any person who has attained the age of 18 years and above is permitted to open an account, use, purchase, or engage in any transactions on this Website. A person who is legally incapable of entering into contracts as defined by the Indian Contract Act, 1872 is not eligible to use or conduct transactions through this Website. Those who decide to access this Website from outside India are responsible for ensuring compliance with applicable local laws to the extent that they are relevant. By accepting the terms and conditions you hereby agree and accept that you fulfil the eligibility criteria above and also accept and agree to abide by the laws of India.

Pricing & Payments

The prices displayed on our DEVIDHAM SILVERS website are subject to change without prior notice. Please note that you will be charged the price listed for the product on the day of your purchase. For orders shipped within India, we only accept payment in Indian Rupees (INR). The prices indicated already include applicable CGST/SGST/IGST. We value your privacy and strive to provide a secure and transparent experience when using our website's payment gateway.

Currency Conversion: If you are using an international credit/debit card at checkout, the transaction amount will be shown in Indian Rupees (INR) before you confirm the payment. To proceed with the transaction, you will need to convert the displayed INR amount to your local currency, in accordance with your card's policies. Please be aware that your credit card issuer may apply currency conversion charges, which will be reflected on your statement in addition to the product charges on our website.

Confirmation Process

To ensure compliance with regulatory requirements, it is mandatory to have PAN issued by the Income Tax Department for purchases exceeding Rs. 2 lakhs. Please note the terms and conditions regarding PAN card verification set out below.

Identity Verification

To ensure the security of your transaction and safeguard against potentially fraudulent activities, we may request identity verification for certain orders. This additional step allows us to verify the authenticity of the transaction and uphold the highest standards of safety for our customers. Please rest assured that all personal information shared with us is handled with strict confidentiality in accordance with applicable data protection laws. For more information, you may refer to our Privacy Policy.

We kindly request you to provide clear images of the following documents, while holding them in your hand:

• Valid ID Proof — front and back images of a government-issued photo ID.
• Address Proof — a document clearly displaying the shipping address as provided in your order.
• Payment Card Image — an image of the front side of the credit/debit card used for the transaction. Please ensure only your name and the last four digits of the card number are visible; other details should be covered.

PAN Card Verification

PAN Card Submission: After placing an order, customers will be contacted by our customer service executive via phone or email to request the submission of a valid PAN card for orders exceeding Rs. 2 lakhs. The customer will be provided with instructions on how to submit the PAN card.

Order Verification: Until the PAN card is received and verified, the order will be put on hold. Our team will review the PAN card details provided by the customer for verification purposes.

Name Matching: The billing name provided during the order must match the name on the PAN card. If there is a discrepancy, the PAN card verification will not be successful, and the customer will be notified to rectify the mismatch.

Order Confirmation: Once the PAN card verification is successfully completed and the billing name matches the PAN card details, the order will be confirmed, and further processing will take place.

Order Cancellation: If the customer fails to provide the PAN card or there is a mismatch in the billing name with the PAN card, the order may be cancelled. The customer will be notified promptly regarding the cancellation and provided with further instructions if required. We appreciate your understanding and cooperation in complying with these PAN card terms and conditions. If you have any questions or require assistance, please reach out to our customer support team, who will be glad to assist you during the PAN card verification process.

Use of materials on the Platforms

DEVIDHAM SILVERS has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of DEVIDHAM SILVERS products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, DEVIDHAM SILVERS cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("DEVIDHAM SILVERS Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any DEVIDHAM SILVERS Material in any way for any public or commercial purposes. Furthermore, DEVIDHAM SILVERS Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use DEVIDHAM SILVERS Material will automatically terminate and any copies made of DEVIDHAM SILVERS Materials must be immediately destroyed. Any unauthorised use of DEVIDHAM SILVERS Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Trademark notice

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected DEVIDHAM SILVERS trademarks or are licensed for use by DEVIDHAM SILVERS by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without DEVIDHAM SILVERS prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

Termination and suspension

You agree that DEVIDHAM SILVERS may terminate or suspend your access to and use of the Platforms if DEVIDHAM SILVERS reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of DEVIDHAM SILVERS, its affiliated companies or any third party, with or without notice to you. You agree that DEVIDHAM SILVERS may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that DEVIDHAM SILVERS will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

General provisions

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by DEVIDHAM SILVERS of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

Applicable law and jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of India, without reference to conflict of law's provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of India are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

Terms of use of this website

The use of this website is subject to the following terms of use:

• The content of the pages of this website/mobile apps is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Due to screen defaults and photography techniques, some items may appear larger or smaller than they actually are. In some cases, the items may be displayed larger for more clarity or smaller for a complete view. On this account, the company is not liable for any legal action.
• For any of the prepaid orders, if there happens to be a weight difference for the product from the displayed figure in website/mobile apps, then the amount could be adjusted, either providing partial refund for lesser weighted items or accepting further amount for higher weighted items.
• A standard weight tolerance of +/- 0.05gm may apply to gold coins/bars, silver coin/bars, and gold coin pendants.
• All trademarks reproduced in this website/mobile apps which are not the property of, or licensed to, the operator is acknowledged on the website/mobile apps.
• Unauthorized use of this website/mobile apps may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website/mobile apps may also include links to other website/mobile apps. These links are provided for your convenience to provide further information. They do not signify that we endorse the website/mobile apps. We have no responsibility for the content of the linked website/mobile apps.
• You may not create a link to this website/mobile apps from another website/mobile apps or document without Devi Dham Silvers India Private Limited's prior written consent.
• Your use of this website/mobile apps and any dispute arising out of such use of the website/mobile apps is subject to the laws of India or other regulatory authority.

Contact us

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address below. You can also use this address if you wish to request a copy of the personal data we hold about you.

contact@devidhamsilvers.com
+91 99932 19991
DEVIDHAM SILVERS, Corporate Office, 2nd floor, Jain Plaza, Opp: LIC Building, Vijayawada - 520002.

Version 2026-10-20